Returns & Exchanges

At Schwinn, we want you to be fully satisfied with your ride, which is why we offer a 30-day return window for all bikes and gear in original condition. Whether you need a different frame size or a different style, our team is here to ensure you find the perfect fit for your cycling journey.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Box Your Gear

Carefully pack your items in their original packaging, ensuring all tools, manuals, and pedals are included to qualify for a full refund.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.

4

Drop Off and Track

Take your package to any authorized carrier location; once our technicians inspect the return, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing